The MAXIMUM period for any return is 14 calendar days from the date of receipt of the order. No returns will be accepted if they arrive at our facilities after this period!
The item must be returned in perfect condition, in its original box or packaging, with the tag and all accessories intact.
To proceed with a return at Basset & Hound, you can do so through our returns portal by clicking HERE
On the portal, you can opt for a refund, an exchange of garment or size.
The refund will be processed automatically once the package has been checked in our warehouse.
This process may take 2 to 5 days from the receipt of the package.
The refund will be processed automatically once the package has been checked in our warehouse.
This process may take 2 to 5 days from the receipt of the package.
The return period cannot exceed 14 days from when the customer receives the package at their address.
Basset & Hound may return the package to the customer if the product is washed, without its tag, or shows signs of having been used.
Basset & Hound may return the package to the customer if the product is washed, without its tag, or shows signs of having been used.
Please, in case of a defect, manufacturing flaw, or if you have received an incorrect garment, send an email to info@bassetandhoundmadrid.com with a photo attached, and we will resolve it as soon as possible.
When making an exchange or return, these will be the associated charges for the collection and shipping of the order to our warehouse:
1. Exchange in mainland Spain: €4.90 shipping cost, with no additional cost for the new garment.
2. Refund: €6.90 management and shipping cost.
3. Gift card: No additional cost.
4. Exchanges and Refunds in the Balearic Islands: €6.90
5. Exchanges and refunds in Europe: €14.90
6. No exchanges or refunds are accepted for the Rest of the World.
