The MAXIMUM period for any return is 14 calendar days from the date of receipt of the order. No returns will be accepted if they arrive at our facilities after this period!
It must be returned in perfect condition, in its original box or packaging, retaining the label and all accessories.
To proceed with a return at Basset & Hound, you can do so through our returns portal by clicking HERE
On the portal, you can opt for a refund, an exchange for a different garment or size.
The refund will be processed automatically as soon as the package has been checked in our warehouse.
This process can take 2 to 5 days from the receipt of the package.
The refund will be processed automatically as soon as the package has been checked in our warehouse.
This process can take 2 to 5 days from the receipt of the package.
The return period cannot exceed 14 days from when the customer receives the package at their home.
Basset & Hound may return the package to the customer if the product is washed, without a label, or shows signs of having been used.
Basset & Hound may return the package to the customer if the product is washed, without a label, or shows signs of having been used.
Please, in case of a defect, manufacturing flaw, or having received an incorrect garment, send an email to info@bassetandhoundmadrid.com attaching a photo, and we will resolve it as soon as possible.
When making an exchange or return, these will be the charges associated with the collection and shipment of the order to our warehouse:
1. Exchange Peninsular Spain: €4.90 shipping cost, with no additional cost for the new garment.
2. Refund: €6.90 management and shipping cost.
3. Gift card: No additional cost.
4. Exchanges and Refunds Balearic Islands: €6.90
5. Exchanges and refunds in Europe: 19 €
6. Exchanges and refunds are not accepted for the Rest of the World.
